The current general conditions for use, which are susceptible to modification at any time, apply to our available services, directly or indirectly (through our partners) online, by e-mail or by telephone. By accessing our Internet site, www.luxurydreamhotels.com or any other platform (designated as « the Internet site”), by using it for research, by using it and/or for making a reservation, you tacitly declare being familiar with the existing general conditions for use as well as our http://www.luxurydreamhotels.com/fr/conditions.html, of which it is an integral part, and that you understand and accept them.
These pages, their contents and their infrastructure, as well as the online hotel reservation service included in these pages and by the intermediary of the Internet site (“Service”), are the property of luxurydreamhotels.com, are edited and managed and supplied by it.
Our range of services :
Via our Internet site, luxurydreamhotels.com, we furnish an online portal thanks to which a) our luxurydreamhotels.com partners can propose rooms for reservation, and b) visitors to the Internet site can book rooms at these same hotels. By reserving via an intermediary of luxurydreamhotels.com, you enter into a direct contractual relationship with the hotel concerned with your booking. From the moment you reserve, our only role as an intermediary between you and the hotel is to transmit the details of your reservation and to send you an e-mail confirmation for, and in the name of the hotel.
During the execution of our services, the information we communicate on the Internet site in our confirmation e-mails is based exclusively on the data supplied to us by the hotels. The hotels therefore provide access to an extranet, in which they assume the entire responsibility for updating their prices, availabilities and any other data posted on our Internet site. Although we strive to furnish the highest quality service, we can neither verify nor guarantee the exactitude, the precision or the completeness of information, and cannot be held responsible for any errors (in content or typographical), any interruption (due to technical failures either partial and/or temporary), breakdowns, repairs, updates, improvements or maintenance of our Internet site, any imprecise, false or erroneous information, or a total absence of information. Each hotel remains responsible at all times for the precise, complete and exact nature of its descriptive information which is posted on our Internet site, including prices and availability of accommodations. In addition, our Internet site cannot and should not be considered as a form of recommendation or approval of the quality, level of service or classification of each hotel proposed to visitors.
Our services are only available for private, non-commercial use. You may not sell, use, copy, survey (for example, via an indexation robot or screen capture of data), post, download, reproduce or establish deep links towards any content, information, software and/or service products available on our Internet site for any commercial or competitive objective.
We reserve the right to terminate all or part of our Internet site or its services at any time.
Prices offered by luxurydreamhotels.com’s partners are highly competitive. All prices posted on the luxurydreamhotels.com Internet site are indicated by room and by the duration of the stay. They include VAT and any other taxes (subject to modification at all times), unless notice to the contrary appears on our Internet site or our e-mail confirmation. Lower prices are sometimes available on our site for certain dates and for a specific hotel. These reduced prices offered by the hotels however, can be subject to certain conditions and restrictions, especially as regards cancellation and reimbursement regulations. Please check the room descriptions and the prices carefully in order to be certain of the conditions involved before you book.
Please note that the currency converter is for information only and is in no way representative of the rate of exchange at the time of the reservation, which is up to you to verify.
Confidentiality of information :
luxurydreamhotels.com abides by a very demanding professional ethic and promises to respect your private life in accordance with applicable regulations, with the exception of a) communicating your name, e-mail address and bank data to the hotel where you’ve made your reservation in order to finalize the transaction, and 2) divulging information required by law. We will not communicate your personal information to a third party without your express consent. We do however, reserve the right to transmit your personal data to our hotel and other commercial partners (either within the European community or elsewhere) as well as our employees, agents and official representatives to whom we have authorized access and who need it to assure the service you require. For further information, please consult
No service charges :
Our services are free of charge. Contrary to a great many other online reservation companies, we do not bill our services, and we do not add a supplement to the room fee. We do not deduct anything from your credit card since payment for your room is executed directly by the hotel.
Credit cards :
Credit card coordinates are required by the hotel in order to guarantee your reservation. We therefore send this information directly to the hotel where you booked you room, and we also reserve the right to verify (i.e. to pre-authorize) your credit card. In order to protect and encode the data on your card when it transits via our site, we use the SSL (“Secure Socket Layer”) security standard technology during the time we perform our services.
For certain prices and special offers, please note that the hotel reserves the right to carry out a pre-authorization of your credit card or to charge a certain sum (sometimes without the possibility of reimbursement) on the same card with which you reserved or confirmed your booking. Before reserving, check the room description and General Conditions for Hotel Partners of luxurydreamhotels.com carefully for further information regarding these conditions.
By making a hotel reservation, you acknowledge having read and accepted the cancellation and the “no show” conditions of the hotel as well as all of the hotel’s supplementary conditions which might apply to your reservation or the services and/or products proposed. (the general sales conditions of a hotel can be obtained from the hotel itself). The general cancellation and “no show” conditions for each hotel are indicated on each hotel’s personal page on our Internet site. They are also stated as a reminder during the reservation process and the e-mail booking confirmation. Please note that certain prices or special offers do not permit cancellations or modifications. It is therefore advisable to be aware of the terms for each offer before booking your room.
If you wish to consult, modify or cancel your reservation, please refer to the confirmation e-mail and follow the indicated instructions. Please note that each cancellation can incur a fee according to the hotel’s cancellation and “no show” policies. We therefore advise you to read these cancellation and “no show” conditions carefully before booking
Future correspondence :
In booking your hotel, you agree to receive a) an e-mail prior to your date of arrival at the hotel, containing information about your destination and offers pertinent to your stay (including offers from our partners, if you have agreed to receive them) and b) an e-mail which we can send you after your stay at the hotel, asking you to answer a questionnaire with your personal comments. Except for the e-mail of confirmation, modification or cancellation of your reservation and e-mails which you agreed to receive, we will not send any publicity, e-mails or messages (solicited or not) without your express consent.
Client comments :
Your comments may be a) posted on our Internet site, on the page of the hotel involved, with the sole objective of informing future clients of your opinion regarding the level of service and the quality of the hotel and b) used (partially or entirely) by luxurydreamhotels.com at its sole discretion for purposes of marketing, for promotion or to improve its services: 1) on our Internet site, 2) on all social networks to which Luxury Dream Hotels reserves the right to join or 3) in newsletters, special offers, applications or any other means used, managed or controlled by luxurydreamhotels.com. We reserve the right to normalize, refuse or eliminate comments at our sole discretion. The questionnaire containing client comments is considered to be an inquiry and therefore cannot be used in supplementary any commercial, invitational or advertising offer.
In using our services, you agree to abide by the laws and regulations in effect as presented in the General Conditions for our site, which includes our Confidentiality Charter, meaning that we will in no way be held responsible if they are not respected.
As a simple intermediary between you and the hotel, we have no control over the quality of the services proposed or the fees billed by the hotel. We cannot be held responsible for any litigation between you and the hotel concerning fees, quality of service, installations, etc. The contract is established between you and the hotel, and all complaints or reclamations should be made directly to the hotel. After your stay, we request that you complete our questionnaire and express your comments about the hotel as well as our services so that we can continue to improve them. It is also your responsibility to obtain a valid visa should one be required and to be in compliance with the medical and customs formalities of your selected destination.
You recognize and agree that you are the sole person responsible for the contents you submit to our site (comments, criticism, etc.) and the consequences of their publication. Luxury Dream Hotels does not vouch for any content, opinion, recommendation or advice expressed by clients, and Luxury Dream Hotels expressly declines all responsibility regarding this content.
Miscellaneous items :
Unless otherwise mentioned, the software necessary for our services placed at the disposition of our site and used by it, as well as the intellectual property rights, writers’ royalties included), the contents, information and material on our Internet site, are the exclusive property of luxurydreamhotels.com, its suppliers and its service providers.
The present conditions for use and the use of our services are subject to and regulated by French law. Any litigation resulting from the present general use conditions and our services must be taken either a) before the jurisdiction of the site where the defendant resides or b) before the jurisdiction of the site where the service provided was executed.
The original version of these general conditions for use was written in French before being translated into other languages. These translations are for internal use and are included as a courtesy and are not the authenticated text. In the event of litigation concerning the context or the interpretation of these general conditions, or in the event of any incoherence between the French version and a translated version, the French prevails as the official text. The French version is available on our Internet site (by choosing the interface in French), or it can be sent to you upon simple written request.
About luxurydreamhotels.com :
All of our services are furnished by Luxury Dream Hotels, a simplified joint stock company registered in France and whose offices are located at 6 Place de la Madeleine, Paris 8ème. The company is registered in the « registre du commerce » and the « Société de Paris » under the number : 753.286.335. The VAT number is FR62753286335.
The complete legal information and coordinates of Luxury Dream Hotels can be found on the pages of “Legal Information and Contact” in our Confidentiality Chart, which is an integral part of the present conditions for use.
Book by phone
+33 1 75 43 70 26 *Our reservation department is always happy to assist you via phone or via email. We are open Monday to Friday 9am to 18pm (GMT +1).